Updating old telephones

If you have logged in but are viewing a customer verification screen, we need to verify that this is your account before we provide you with access.

Please enter your Clubcard number that is registered in your name, check name details are correct and postal address so we can match it against the information we hold.

Alternatively you can give us a call on either 0800 591 688* or 03** Option 2, Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm.

If you have forgotten your password, please go to My Clubcard Account login page, click 'Forgotten your password' and follow the instructions, so we can email you your password.

Voice over Internet Protocol (also voice over IP, Vo IP or IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.

The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).

The steps and principles involved in originating Vo IP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.

Early providers of voice-over-IP services offered business models and technical solutions that mirrored the architecture of the legacy telephone network.

You can download the Clubcard app from i Tunes or on Google Play. Go to My Clubcard Account, click on 'My Account Details' and then on 'Order a replacement' and you can order a new set online.

Alternatively, you can contact us on 0800 591 688* or 03** Option 2, Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm.

Situated in Mosman, we are surrounded by one of Sydney's premier shopping and cafe strips and the Northern Beaches from Manly to Palm Beach offer relaxing day trips.

Relatives are encouraged to take their Mother/Father/Aunt/Uncle etc. The Registered Nurse on duty will organise the residents' medication for that day or night.

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